Customer Reviews

Wonderful experience working with Dylan Jordan. Very easy to work with and we never felt pressured. He answered all of our questions and was very patient.

Excellent service. Friendly. Would recommend.

Very knowledgeable and courteous. They even drove me back and dropped off the vehicle when done.

Awesome experience every time at jones, Dylan helped me find the best truck

Tyre sold me my 2020 Ford Explorer ST and I couldn’t be happier. The experience was smooth and exactly as expected. Very happy with everybody at the dealership! Everyone was very friendly and I would recommend buying at this dealership, but definitely seeing Tyre! Thanks again 😉

I purchased a 2023 Nissan Armada from Jones Ford in Savannah, TN, under the explicit assurance that it had a clean Carfax, only one previous owner, and was a safe vehicle. I later discovered the terrifying truth: this vehicle was sold to me with severe, pre-existing structural front-end damage. The major collision damage was intentionally concealed with a new bumper pulled directly over a major structural crush, completely hiding the fact that the severe underlying frame damage was left entirely unfinished underneath. Worse yet, the VinTel scan data proves the vehicle's computer system was freshly wiped right before purchase, showing ... Read More

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Google - Nov 8, 2026

I purchased a 2023 Nissan Armada from Jones Ford in Savannah, TN, under the explicit assurance that it had a clean Carfax, only one previous owner, and was a safe vehicle. I later discovered the terrifying truth: this vehicle was sold to me with severe, pre-existing structural front-end damage. The major collision damage was intentionally concealed with a new bumper pulled directly over a major structural crush, completely hiding the fact that the severe underlying frame damage was left entirely unfinished underneath. Worse yet, the VinTel scan data proves the vehicle's computer system was freshly wiped right before purchase, showing only 9 warmups and 85 miles driven prior to their scan. The dealership's internal records show they scanned the vehicle anyway—meaning they proceeded with the deal fully aware that the system had been scrubbed to hide active fault codes and that the vehicle's core safety features and sensors were completely misaligned. They chose to look the other way and passed off a structurally compromised vehicle with a crushed impact bar as a certified, safe family car. To add insult to injury, they even slipped a lifetime warranty onto my deal completely unknowingly to me, charging me for it in the paperwork while hiding the fact that the vehicle's structural integrity was already destroyed. When confronted, they tried to claim they "had no knowledge" of the compromise because it came from an auction. Their own diagnostic scan proves they had the data right in front of them showing a scrubbed system and safety faults. Putting a family in a car with a compromised collision bar hidden right under a cosmetic cover is completely unacceptable and dangerous. If you value your safety, your money, and your sanity, do not buy a vehicle from Jones Ford. They misrepresent their cars, sneak items into your paperwork, ignore glaring red flags on safety scans, and show zero regard for consumer safety. Avoid this dealership at all costs.

Great experience. Helpful and no hard sell.

Outstanding service, friendly staff, and a seamless buying experience! I couldn’t be happier with my new Bronco!

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Had a great experience with Haley! She got me what I wanted and made the whole process easy. I highly recommend her to anyone looking for a vehicle.

Dylan made the shopping process extremely easy in and out would recommend

The absolute best experience I've buying a vehicle ever

Tim Lawrence from Florence is the man!!! He found us a truck at our price faster than a speeding bullet.... usually don't like dealing with car salesmen and car dealerships. Tim and his manager Chris made the experience a lot of fun. We feel like we made a friend for life and definitely recommend Tim. I know he works for the Ford dealership but he can help with any kind of vehicle. We bought a Nissan frontier. Go see Tim, just like Lily and Jim.

Amelia and Caylen were awesome to work with. Great experience.

Our first time with Jones brand dealership, but came for sales rep Chris Wellington. Worked with him many times before purchasing other vehicles, and today was no different: awesome, straight forward guy who knows exactly what to do to offer the best deals. He truly is the Magic Man ! And we left with purchasing TWO vehicles today ! The rest of the staff at the dealership were incredibly helpful, very sweet, all making us feel right at home. Couldn’t recommend anyone or any place more

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Tim was so kind, thorough, and helpful.

Haley Smith at Jones Ford is the best to do it here. She got me my dream truck incredibly fast and she is amazing at communication

Tyre was great. Everyone at the dealership treated my family and I like gold. Will definitely be recommending Jones to people.

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They were professional and helpful getting my transmission repaired in a timely matter. Nicole called and updated us throughout the entire process each week. Best service i have had at any Ford Delierahip!

Everyone i dealt with at Jones Ford in Savannah TN was easy to get along with, especially my sales guy Timothy Trotter. He's just a great guy, really pleased with him. Thanks to all. This review applies to the purchase of my truck not the service department. I haven't had anything serviced yet, time will tell on that part.

A very good experience purchasing my used vehicle from Jones Ford. I felt at ease, no pressure, with all my questions being answered. Thank you.

Great experience! Vehicle was just as described. Sales staff very friendly and helpful.

Haley went above and beyond to help me get into the car I loved! She's the best! Ask for her straight through the door!!

There were a lot of cars to look at on the sales lot. No pressure. Salesman asked me several questions, what type car and ideal of what price range. Timothy is wonderful and very helpful!

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TIM DID A GOOD JOB.

Tyre has great customer service and follows through promptly!

I have bought 5 vehicles new and used from the Jones dealership. They have always done me right. Very helpful and the next vehicle my wife and I buy will be from Jones as well.

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Best Sales manager and dealership I have ever dealt with! Had some issue with vehicle and they made it right with no issues. Highly recommend Jones in Savannah and Chris Wellington and team.

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Chris Wellington did everything he possibly could to make our experience a good one! We've purchased several vehicles with Jones and will continue to.

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Haley Smith at Jones Ford was very helpful on helping me pick my new ride. She went above on helping me get the monthly payments. I highly recommend her when your in need of a car.

Mr Christopher Wellington is a great salesman and friend great man to do business with call him

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Absolutely the best experience with Amelia Hardy! This was our second purchase from Jones Ford through Amelia, and she could not have made it a more pleasant experience. Great dealership and great people all around!

Will jones helped me find what I wanted he was a great help

Awesome service department!! Service writers do what they say their going to do!!

After having my truck at one shop who didnt do anything for me. Miss nicole thomson got me the work needed for my truck, very kind and cares for her customers. Thank you for getting me with great technicians to get my truck fixed!! They didnt just pencil whip issues but actually find the culprit

William jones is the best there is!!!

We had a wonderful experience buying our vehicle from Haley at Jones Ford! She was very helpful, patient, and made sure we were taken care of throughout the process. She treated us with kindness and respect and made everything as easy as possible for us. Jones Ford located us the exact vehicle we wanted! We appreciate her taking the time to help us find the right vehicle for our needs. We would definitely recommend Haley to anyone looking to purchase a vehicle. Thank you, Haley, for everything!

Good people

Dylan did a great job. Friendly and transparent, made the process very smooth

Everyone was great!

Good communication and overall they work with you until the deal is sealed and very accurate and care about the customers needs which is important thanks so much

Amelia hardy is definitely top tier salesperson got me in and worked numbers perfectly for me i highly recommend her for any of your car buying experiences

Couldn’t ask for better service or experience! Justin and William were the best and so easy and made purchasing such a good and easy experience!

This place(Jones Buick GMC) is absolutely terrible. I had my wife's vehicle brought in about 5 or 6 weeks ago and they just brought it into the shop. I have it there because of a recall and these people told me that it would be Dec. 31 before the part would arrive. I ended up calling the Ford Place in Jackson and they were able to get the part that day. I then called Jones Buick GMC in Savannah back and they magically found the part and had it there in a few days. The part arrived last Thursday. I talked ... Read More

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Google - Oct 9, 2026

This place(Jones Buick GMC) is absolutely terrible. I had my wife's vehicle brought in about 5 or 6 weeks ago and they just brought it into the shop. I have it there because of a recall and these people told me that it would be Dec. 31 before the part would arrive. I ended up calling the Ford Place in Jackson and they were able to get the part that day. I then called Jones Buick GMC in Savannah back and they magically found the part and had it there in a few days. The part arrived last Thursday. I talked to them Tuesday of this week and they told me it would be ready today. I called and they could not even find my name or the vehicle. I have never had any issues like this with any repair that I have ever had. I have had entire engines replaced quicker than this. I will never bring any vehicle to this location. It is a shame that FORD would even trust a company like this. As a matter of fact, I will get rid of this piece of crap FORD as soon as I possible can. If a company would hire people like this to work for them, I seriously doubt their competence. I have never posted a review like this and it is sad that I have to. But it should be illegal for someone to hold a vehicle for 6 weeks with no information on the status and not even be able to find the information when I call.

We had an amazing experience with Amelia we would definitely buy another vehicle from them!!

Work performed in timely manner. Pleasant atmosphere. Overall good experience

Dylan was so helpful and patient. Would definitely recommend

I appreciate Nicole and the service team for getting me taken care of and keeping me informed throughout the process. I will definitely recommend the service team at Jones.

She was very helpful and knew about the trucks She should be able to help you with whatever you need

Chris Wellington (Magic Man) treated us great. Wonderful service. We had a great experience at Jones Ford.

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Service Department is outstanding, Nicole kept us updated every step of the way. Very knowledgeable in all aspects of service and care

Fast and great experience

Ask for Dylan when you go he is amazing. He’s bent over backwards helping me and making sure everything was right and easy. I bought a lot of cars and he has been one of the best salesman I’ve worked with.

Our friend Josh Scott recommended Amelia Hardy to help us find a new vehicle. Amelia was very knowledgeable (and not pushy) as we decided on our new Bronco Sport. Destiny White completed our paperwork efficiently and with her sweet smile. Definitely recommend Jones Ford for your next car buying experience!

If you are looking for a car,Timmy Trotter is a great salesman! ❤️❤️ check him out!!!

Chris magic man is a wonderful salesman . He has help me and my family for many years With our vehicles .

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I’m an out-of-state buyer from Florida and had been searching for a very specific Toyota Tundra trim that isn’t easy to find in Florida. After spending countless hours searching online, I finally found a 2026 Tundra at Jones Ford in Savannah, TN that checked every box—and then some. I knew I didn’t have time to fly up and see it before someone else bought it, so I decided to take a chance and purchase a $60,000 truck online without ever seeing or driving it in person. From my initial contact with Trevor Balentine, to working with Amelia and ... Read More

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DealerRater - Sep 25, 2026

I’m an out-of-state buyer from Florida and had been searching for a very specific Toyota Tundra trim that isn’t easy to find in Florida. After spending countless hours searching online, I finally found a 2026 Tundra at Jones Ford in Savannah, TN that checked every box—and then some. I knew I didn’t have time to fly up and see it before someone else bought it, so I decided to take a chance and purchase a $60,000 truck online without ever seeing or driving it in person. From my initial contact with Trevor Balentine, to working with Amelia and GM James Gray, the communication was outstanding. The owner, Anthony, even took the time to personally call me and walk me through the history of the truck. That meant a lot to me and gave me even more confidence in making the purchase sight unseen. Danny Lawson and Ray White then drove two hours to Nashville to deliver the truck when I landed. The paperwork was flawless, everything went exactly as promised, and after making the two-hour drive to the airport, they even filled the truck up with a full tank of gas. This was by far the easiest and most stress-free car-buying experience I’ve ever had. Honest, straightforward, no-haggle, and exceptional customer service from everyone involved. I definitely rolled the dice on this purchase, but my instincts were right. Five stars across the board! Thank you to Anthony, Trevor, Amelia, James, Danny, Ray, and the entire Jones Ford team. If you’re considering buying a vehicle from them—especially from out of state—I highly recommend them. I couldn’t be happier with my truck or the experience!

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The team did a great job to research color and style I wanted. Thank you team

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I was very pleased with my appointment for oil change and tire rotation. Everyone was very friendly, the waiting area was comfortable and was even stocked with a multitude of snacks and beverages. I highly recommend using them.

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His understanding and willing to help you no matter what. Thank You For Everything Chris

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Chris-Magic Man helped me today more than he could ever really know. He made it an obligation to get me in a car today and he made it happen despite any obstacles we had. I am so grateful to have met him he is the absolute best at what he does.

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⭐️ 1 STAR I’m extremely disappointed with my experience with Jones Ford in Savannah, TN. I got a vehicle from this dealership not even two weeks ago, and I was later informed that the bank declined the financing and alleged that the check stubs I provided were fraudulent. What makes this situation even more frustrating is that I was not given my down payment back, even though the financing did not go through. The dealership did return the vehicle to me, but I’m still out the money I put down. I feel like this situation was handled very poorly and ... Read More

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Google - Sep 17, 2026

⭐️ 1 STAR I’m extremely disappointed with my experience with Jones Ford in Savannah, TN. I got a vehicle from this dealership not even two weeks ago, and I was later informed that the bank declined the financing and alleged that the check stubs I provided were fraudulent. What makes this situation even more frustrating is that I was not given my down payment back, even though the financing did not go through. The dealership did return the vehicle to me, but I’m still out the money I put down. I feel like this situation was handled very poorly and there was a serious lack of communication and transparency throughout the process. I expected better from a dealership when it comes to something as important as financing and a customer’s money. I would strongly recommend that anyone considering purchasing a vehicle here read every document carefully, ask questions about whether the financing is final, and make sure they understand exactly what happens to their down payment if the bank does not fund the loan. I am still trying to get answers about my down payment and why it was not returned to me. This has been a very frustrating experience.

Magic man made the process easy, quick and comfortable. He is the man to see.

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Magic Man was absolutely amazing! Great service, professional, friendly, and made the whole experience smooth from start to finish. You can tell he really cares about his customers and takes pride in what he does. I definitely recommend Magic Man to anybody looking for great service. I’ll definitely be back! 🔥💯

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Great experience & we left happy. Would visit again, got us inn& out quickly even though we bought a different vehicle than we came to look at!

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I had a good experience with Hailey she worked with me on everything to put me in my new ford explorer

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⭐ **5 Stars for the Staff — 2 Stars for Reconditioning/Inspection** I bought a **2022 F-250 Lariat Tremor with 48K miles and paid top dollar for it.** I want to start with the positives because the staff at this location deserves recognition. Everyone I dealt with was friendly and helpful. The GM even took time out of his day to speak with me personally on the phone, which speaks volumes. In my opinion, a GM making an effort to touch base with customers before they purchase a vehicle is a big win. The staff was friendly throughout the process, and they delivered the truck ... Read More

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Google - Aug 30, 2026

⭐ **5 Stars for the Staff — 2 Stars for Reconditioning/Inspection** I bought a **2022 F-250 Lariat Tremor with 48K miles and paid top dollar for it.** I want to start with the positives because the staff at this location deserves recognition. Everyone I dealt with was friendly and helpful. The GM even took time out of his day to speak with me personally on the phone, which speaks volumes. In my opinion, a GM making an effort to touch base with customers before they purchase a vehicle is a big win. The staff was friendly throughout the process, and they delivered the truck to me with no issues. Unfortunately, the reconditioning and inspection of the truck was a completely different experience. This unit was transferred in from another location owned by the same company, so I understand this store may not have been responsible for the original inspection. Before purchasing, I specifically asked if the tires looked bald and was told the truck had passed inspection. The salesperson was honest about the cosmetic flaws she was aware of, and when I asked about any mechanical issues, I was told there were none. Immediately after taking delivery, I could hear the brakes squealing and noticed the tires were extremely worn. I measured the **rear tires at approximately 2/32" and the fronts at 4/32"**. I checked the Carfax, and these appear to be the original tires with 48K miles on them. I also discovered there was **no key for the Ford bed cover**. I have been unable to find anyone who can simply cut a replacement, so it appears I will have to go through Ford and pay to have this corrected. The truck also had a very strong Febreze/odor-eliminator smell when it arrived. By the following day, that smell had worn off and revealed a very unpleasant odor inside the truck. We took it to our detail shop, found **dog hair around the bottom edges of the seats**, thoroughly cleaned the interior, and had to run an **ozone machine for two days** to get the smell under control. The **transmission also began slipping and hard shifting on the very first drive home.** So the next day of deliver. I went to replacing the tires, I put the truck on a lift and found that the **front brakes needed replacement**. I also discovered that the **catalytic-converter heat shield was broken and falling off**, which will need to be repaired or replaced. I understand used vehicles are used vehicles, and no dealer can predict and find all problems on a truck we are all humans. I don't necessarily fault a dealer for the unexpected transmission problem during the purchase. However, items such as **rear tires at 2/32", brakes needing replacement, a broken/hanging heat shield, a missing key for a factory Ford bed cover, and an interior odor that appears to have been temporarily masked** are things I believe a proper inspection and reconditioning process should have caught before the truck was offered for sale. As for the transmission, the truck has now been inspected and I'm taking it back into the shop next week. At this point, it looks like I'll be getting a **replacement transmission**. So overall, I would give the **staff and customer service 5 stars**, but based on my experience with this particular vehicle, I would give the **inspection/reconditioning process 2 stars**. Great people and a good buying experience — but the vehicle itself should have been inspected and reconditioned much more thoroughly before delivery. **Buy with confidence, but BUY IN PERSON and inspect the vehicle yourself. I would not recommend doing a purchase completely over the phone like I did.**

⭐⭐⭐⭐⭐ I had an excellent experience at Jones Ford, and a huge part of that was because of Timmy! From the very beginning, he was awesome—friendly, down-to-earth, helpful, and never made me feel pressured. Timmy truly went above and beyond to make it possible for me to purchase my Nissan Maxima SR. He let me test-drive it, answered all of my questions, and kept me updated with any information I needed throughout the process. He even moved the car to the back and held it for me until I could get there, which meant so much to me. When it ... Read More

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DealerRater - Aug 27, 2026

⭐⭐⭐⭐⭐ I had an excellent experience at Jones Ford, and a huge part of that was because of Timmy! From the very beginning, he was awesome—friendly, down-to-earth, helpful, and never made me feel pressured. Timmy truly went above and beyond to make it possible for me to purchase my Nissan Maxima SR. He let me test-drive it, answered all of my questions, and kept me updated with any information I needed throughout the process. He even moved the car to the back and held it for me until I could get there, which meant so much to me. When it came time to purchase, Timmy walked me through the entire process and made everything as easy and stress-free as possible. You can tell he genuinely cares about his customers and isn’t just trying to make a sale. I absolutely LOVE my Maxima SR, and I couldn’t have asked for a better person to help me buy it. Timmy was spectacular from start to finish! If you’re looking for a vehicle at Jones Ford, I highly recommend asking for him. Thank you, Timmy, for everything you did to make this happen for me! You definitely earned all five stars! ⭐⭐⭐⭐⭐

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Very friendly and great hospitality answers all our questions and fast service.Great place. Very through

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Mr. Chris was very respectful and polite.So helpful to me. He was a true Blessing and I truly appreciate him for making my day.i will be back.

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The magic man (Chris) is one amazing salesman! Thank you Chris and Jones Ford for helping us get the great explorer!

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Our Salesman Chris Wellington (Magic Man) was Very Friendly and worked his magic to pay off our old vehicle and get us into a new vehicle. Five stars.

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Great place to buy a truck! Thanks for working with us Dylan. Will consider you for my next ride.

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Magic man was very helpful and was great to work with! Very pleased with the service we received. Look forward to working with him again

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Great service! Was pleased with how they answered all my questions. Very happy with my new vehicle!

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Haley Smith was great! The experience was amazing and we came all the way from Mississippi!

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Efficient, professional & super nice employees! Will and Jordan made the purchase super easy! And went out of their way to find us what we were looking for!

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Chris was amazing! He worked with us through every issue and made our experience great!

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haley smith got me the best deal on the market super fast too. i had my car as soon as i got off work.

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Magic Man got the needed information and I was approved in no time. My car was delivered right at my front door!

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Recently bought a one year old 2025 Expedition. The salesman told me it had some scratches that would be buffed out before I arrived. Drove a couple hours in and when I arrived, scratches were still extremely visible and way worse than described over the phone. They agreed to small reduction to get professional detailing, but even that didn't get all scratches out. Additionally, I asked for a second key fob as part of the deal. They agreed to give me a second but when I arrived it was not programmed. Salesman told me it would be $30 to program so ... Read More

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Google - Aug 11, 2026

Recently bought a one year old 2025 Expedition. The salesman told me it had some scratches that would be buffed out before I arrived. Drove a couple hours in and when I arrived, scratches were still extremely visible and way worse than described over the phone. They agreed to small reduction to get professional detailing, but even that didn't get all scratches out. Additionally, I asked for a second key fob as part of the deal. They agreed to give me a second but when I arrived it was not programmed. Salesman told me it would be $30 to program so I agreed to do it myself. Turns out the cheapest place was $195 (I got 5 quotes) and when I showed up, the key fob I had been given wasn't even the right frequency for the car so I had to buy an all new one. Ended up costing an extra $400 after purchase and programming for what should've been done as part of my purchase. Jones Ford didn't seem interested in making it right by refunding me for that part. Overall, this was a bad experience.

Great people with a great vehicle! Will definitely be back, took good care of us!

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This location is a hidden gem. We stopped at a different Ford location before this location. This staff were easy going. The process was streamlined and just less than two hours. I did eat just before arriving!

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Wonderful customer service extremely accommodating. This was a very pleasurable experience when buying my first car.

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Knowledgeable people and very helpful nice waiting area with drinks and snacks reliable service thank you

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They offer excellent service and i would recommend anyone there. I’m very pleased w

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I had an amazing experience and salesman Chris (magic man ) was great .. he always get the job done and make sure everything is correct and running smooth..! I recommend this dealership

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I can’t express the gratitude for all you have done. Great job, keep up the great work.

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The Magic Man is awesome!! He was wonderful to work with! We will definitely be back!

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The magic man was great to work with a very easy and straightforward car buying experience

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Chris was very nice and kind to us. I will be telling people about him.

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Chris (magic man) was very excellent and polite to work with on our new truck.

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Great buying experience. Jones Ford was great to do business with. Consider them next time you buy a vehicle.

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Dylan was very attentive and responded with all my questions. Would recommend him for car buying needs up until purchase then they don't fill tank with gas or wash and detail vehicle.had to go across street for paperwork then back across street to make downpayment.i left some items in my trade in and no one has seen anything??

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